Pay your account

Use BPAY to pay your account using Internet banking or phone banking.

1. Look for the BPAY logo on the back of your bill for the Biller Code. Southern Rural Waters Biller Code is: 16329
2. Log into your internet banking site or call your bank.
3. Select the BPAY or bill payment option then follow the instructions.
4. Enter the amount you’d like to pay and the date you want to pay it.

For more information and instructions regarding BPay please visit the Bpay website here

BPAY View® delivers bills straight to your online or mobile banking for you to view, pay and store, making it easy to stay in control of your bill payments from one place.

Once you register for BPAY View, you can enjoy the benefits of:

Simple bill management: Have a summary of bills and their due date in one place online. If you want to view a detailed bill, it’s only a few clicks away.*

Easy access: Bills are stored for up to 18 months and are easy to find on your bank statements once you’ve paid them.

Bill payment reminders: Get reminded to pay your bills on time with convenient email, SMS or bank reminders.*

Choose how and when to pay: If you pay with BPAY®, you’ll have the flexibility to choose which account to pay bills from, or schedule your payment on a date that works for you^, so long as you pay it by the due date.

Visit BPAY's website for more information.

Disclaimer

*If BPAY View is offered by the bank and Biller. The process may vary between banks. *Notification options may vary for each Financial Institution. Contact your Financial Institution for further information and terms and conditions. ^Scheduled payments are subject to systems and funds availability. BPAY® and BPAY View® are trademarks of BPAY Pty Ltd ABN 69 079 137 518. You should obtain a product disclosure statement from your relevant BPAY participant and consider whether BPAY is right for you.

You can authorise Southern Rural Water to arrange for funds to be debited from your account.

Please complete the direct debit form and return via email to srw@srw.com.au or via post to:

Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

What is eNotices? 

eNotices is an online portal which allows you to register, view, and pay your notices. Once you register, your notices will then be delivered to your email address. 

Where is my eNotices Reference Number? / It says my eNotices Reference Number is invalid 

The eNotices Reference Number is unique to your notice and is located on first page of your notice. There will be the eNotices ‘e’ logo next to it. 

If you are having issues with your eNotices Reference Number, please contact us via srw@srw.com.au or 1300 139 510. 

I did not receive my email validation link

Please check the junk and spam folders in your email account. If you still have not received it, please contact us on 1300 139 510. 

I forgot my password 

You can reset your password using the ‘Forgot Password’ button on the login page here: srw.enotices.com.au

Could my notice go to my junk/span folder?

While we do all we can to ensure your notice goes directly to your inbox, it is possible that it will go into another folder such as ‘Promotions’ ‘Updates’ or ‘Junk/Spam’. Please check your junk/spam folders and mark the sender as safe to receive future notices to your inbox. 

Can I unsubscribe from emailed notices?

If you no longer wish to receive your notices by email, you can choose to receive them by paper. Under the ‘Accounts’ tab in the Dashboard you can elect your delivery method. If you choose post, notices will be issues to the last advised mailing address via standard post. 

Can I register to receive notices from multiple properties? 

If you have multiple accounts with Southern Rural Water under identical names and postal addresses, then these properties will be automatically grouped and added to your account. If you have additional accounts with Southern Rural Water under different names or postal addresses, then you can add these notices to your account in the ‘Accounts’ tab in the Dashboard.

If you have registered multiple properties with different names and postal addresses, then you will receive one email for each property – one property, one email, one attachment. 

How can I update my email address?

To change your email address, go to the ‘Profile’ tab on the eNotices Dashboard. Then enter your new email address and click Save. 

To ensure your future notices are sent to this new email, you will need complete a verification link to your new email address. You will now be sent an automated verification email, follow the prompts in this to ensure your new email address is approved. 

Can notices be emailed to more than one person? 

Yes, once you have registered to receive your notices via email, you can add additional email addresses to receive the notices. 

To do this, go to the ‘Emails’ tab in the Dashboard. Here you can input additional email addresses to send the notice to, just type in the email address and click ‘Add’.  

In person at any post office: Post Billpay Online

By phone – 13 18 16
Biller Code – 0334

Pay by post
Detach payment slip and mail with your cheque or money order to:
Southern Rural Water
Po Box 153
MAFFRA, VIC 3860

Pay by phone
By phone – 13 18 16
Biller Code – 0334

Annual accounts

Macalister Irrigation Area, Groundwater and Rivers, Werribee and Bacchus Marsh irrigation districts and standard occupation licences:

Our fixed charges are billed in October each year

Due date: 20 December 2024 (or by instalment)
Please note: If you miss the first instalment date, you will then need to pay the balance in full.

• 1st instalment due: 20 November 2024
• 2nd instalment due: 20 January 2025
• 3rd instalment due: 20 March 2025
• 4th instalment due: 20 May 2025
   

Recycled water

Werribee Recycled Water (inc. excess and sales usage)

• 1st quarter: 20 September, 2024
• 2nd quarter: 20 November, 2024
• 3rd quarter: 20 February, 2025
• 4th quarter: 20 May 2025
   

Usage charges: Macalister Irrigation Area

Usage charges are be billed in July each year and due for payment in August.

Please let us know when you change your billing details by completing the change of address application and return this form via email to srw@srw.com.au with the subject line: Change of details. Alternatively, please post the completed form to:

Southern Rural Water
PO Box 153
MAFFRA, Victoria, Australia, 3860

We are unable to change your details in any of our systems unless this form has been completed, signed and returned to Southern Rural Water.