Southern Rural Water is undertaking a survey to learn more about what matters most to our customers. Receiving feedback helps us to improve our services and allows customers to help inform the future priorities of our business.
Customers are encouraged to provide their feedback on questions that include levels of service, water supply and access, the cost of water, communications and consultation, and their future needs.
The survey is estimated to take 10-15 minutes to complete and will be conducted via telephone or online
Customer Service Benchmarking Australia (CSBA) has been commissioned to undertake the telephone survey, which is conducted every two years. The survey is confidential and Southern Rural Water receive only de-identified results.
The survey will be open from today until Monday, 25 April.