A commitment to continuous professional development is woven into the fabric of Southern Rural Water – helping our people to grow and thrive.
Team members Sally Jones, Emma Lazzaro, and Elisa Hunter recently completed significant study courses, while balancing work and personal commitments.
Elisa Hunter, our General Manager Strategy, People and Culture, highlighted how learning and growth are supported within our workplace culture.
“We use the 70:20:10 learning model, where 70 percent of development happens on the job through real experience, 20 percent through interactions with colleagues, manager and other mentors, and 10 percent through formal study,” Elisa said.
“This encourages our people to expand their capabilities in their everyday roles, learn from each other, and the confidence to pursue their studies because they are supported.”
For Sally Jones, a Learning and Development Advisor, the decision to study for a Bachelor of Business was sparked by a shift in career focus.
“I’d spent 10 years as a skin therapist, but managing a salon ignited an interest in business management,” Sally said.
Her passion for human resources led her to pursue a double major in human resources and marketing. Workplace flexibility at Southern Rural Water enabled her to balance her studies with work and family life.
“I started through a university placement program and wasn’t planning on staying – yet the support and part-time hours made it possible to complete my studies,” Sally said.
Emma Lazzaro, who manages our social media presence, saw her studies as a way to elevate Southern Rural Water’s digital strategy.
“When I took over managing our social media in 2022, I wanted to create a more robust brand presence,” Emma said.
Completing a diploma of social media marketing gave Emma the tools to develop targeted strategies and engaging content.
Like Sally, Emma benefited from Southern Rural Water’s flexibility. “With two young children and a six-hour workday, the support I received makes balancing everything much easier.”
Elisa’s learning journey involved completing an Australian Institute of Company Directors (AICD) Company Directors Course.
“It was identified in my development plan, and I was supported financially as well as having the flexibility to complete it,” Elisa said. “The course took a lot of mental capacity and so I timed it with a less busy period; even so, support from my team during this time was greatly appreciated.”
The knowledge she gained has already been put to use in her work with the work she does with the board, particularly in preparing for a key strategy session later this year.
Likewise, Sally and Emma have found their studies have had a positive impact in their roles. For Sally, learning about the 70:20:10 model has been instrumental in shaping the organisation’s approach to professional development and Emma has applied new social media strategies that have boosted audience engagement.
Their advice? Sally encourages others to align their studies with career goals and take advantage of organisational support. Emma believes studying while working can directly enhance workplace skills.
Elisa’s reflection is “take opportunities to stretch yourself. Getting outside your comfort zone is where you learn, so give it a go. Also finding things you’re passionate about makes learning easier.”